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Signed in as:

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  • HOME
  • GALLERY
  • SHOP COLLECTIONS
    • SHOP ALL CUFFS
    • SHOP COLOR, FINISH, STONE
    • CUSTOM ORDERS
  • OUR MATERIALS
    • STONES
    • METALS
  • PROMOTIONS
  • EDUCATION
  • ABOUT US
  • CONTACT US
  • WARRANTY INFORMATION
  • MEMBERSHIP DISCOUNTS

Account


  • Orders
  • My Account
  • Sign out


  • Sign In
  • Orders
  • My Account

Returns and Exchanges


We want you to feel completely satisfied with your Brokati purchase. If you're not happy with your item, we will gladly offer returns and exchanges within 7 days of purchase. Please note that jewelry return refunds are not available for "size adjusted" or custom-made items.


Simply return your purchase in unworn, new condition with all original packaging. 


*Merchandise in unworn, new condition must be free of any signs of wear including, but not limited to, scratches, blemishes, scuffs, etc. Photos are required*


  • Call or Chat - Simply contact us via email at contact@brokati.com or by selecting the "Contact Us" button below. You can also call 1-910-644-0045 during our customer service hours or click the chat icon, to notify us of your intention to make a jewelry return. 


  • No Refunds for bracelets where the size has been adjusted


  • No Refunds for custom made orders


  • Brokati does not offer free return shipping. 


  • Notifications made after 7 days of receipt of merchandise will not be honored.


  • If a free gift with purchase was received, it must be returned unopened to receive full credit.


  • Shipping charges are non-refundable.


  • Exchanges are welcome with in 7 days of receipt of merchandise. New items will be shipped to you upon receipt of your returned merchandise.  We do not cover return shipping costs . You may be subject to any difference in price that exceeds your original purchase price.

Contact Us

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